Privacy Policy

Welcome to Oopbuy Quest (http://oopbuy.quest). We are committed to protecting your privacy and ensuring the security of your personal information. As a reverse purchasing agent and sourcing service provider, we understand the importance of trust.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our sourcing and international shipping services. By using our services, you consent to the data practices described in this policy.

1. Information We Collect

We collect information necessary to process your orders, procure goods from Chinese marketplaces, and ship them to your international address. This includes:

Personal Identification Information

• Contact Details: Your name, email address, and phone number.
• Shipping Information: Your physical delivery address, city, state/province, postal code, and country.
• Account Credentials: Username and password specifically for our platform.

Transaction and Order Information

• Sourcing Data: Links (URLs) to products you wish us to purchase, product specifications (size, color, quantity), and preferences.
• Payment Information: We do not store full credit card numbers. Payment processing is handled by secure third-party payment gateways (such as PayPal, Stripe, or Alipay). We only retain transaction IDs and payment status.

Technical Data

• Log Data: IP address, browser type, operating system, and access times.
• Cookies: Small data files stored on your device to help us remember your cart items and language preferences.

2. How We Use Your Information

We use the collected data for the following specific purposes:

• Order Fulfillment: To purchase products from third-party sellers on your behalf and verify the quality of goods at our warehouse.
• Logistics and Shipping: To generate shipping labels, calculate international shipping costs, and prepare customs documentation required for cross-border delivery.
• Customer Support: To communicate with you regarding order status, delays, photos of products (QC), or refund requests.
• Improvement: To analyze website usage and improve our sourcing recommendations and user interface.

3. Disclosure of Your Information

We may share your information with specific third parties solely to facilitate our services. We do not sell your personal data to advertisers.

Service Providers

We share necessary details (Name, Address, Phone Number) with logistics partners and couriers (such as DHL, FedEx, EMS, UPS, or dedicated lines) to deliver your package.

Legal and Customs Requirements

Because we engage in international trade, we must provide your order value and content details to Customs and Tax Authorities in both the country of export (China) and the destination country to comply with import/export laws.

Payment Processors

We share transaction data with payment processors to validate purchases and prevent fraud.

4. Data Security

We implement administrative, technical, and physical security measures to help protect your personal information. Our website uses Secure Socket Layer (SSL) encryption to protect data transmission. While we strive to protect your personal information, please be aware that no method of transmission over the Internet is 100% secure.

5. Third-Party Websites

Our website may contain links to third-party Chinese marketplaces (e.g., Taobao, Weidian, 1688) for the purpose of product selection. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies if you visit them directly.

6. Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your account and personal data, subject to legal retention requirements for transaction records.